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Open duta88 with clear Legal terms

duta88 sets out its Legal terms before you open an account, including access conditions, identity checks, wallet records and ways to request help.

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duta88 Open duta88 with clear Legal terms
CONTACT ROUTES

Switch from policy questions to support

A clear contact route matters when a Legal question affects your account or wallet status. We ask you to include the account phone number, the relevant payment reference and a short description of the issue, without sending a password or one-time code. This helps us locate the correct record while keeping the request focused.

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Account access

Use the login-help path when a phone verification step does not complete. Tell us which screen you reached and whether the issue concerns account eligibility, a changed phone number or a request to correct account details.

Wallet records

For a DANA, OVO, GoPay or QRIS question, include the payment reference shown in your wallet or bank record. We can then check whether the transaction is attached to your account without asking you to reveal private login credentials.

Policy request

Send a Legal request through the account support route when you need clarification, a copy of information held about you or a correction to your details. We may ask for account verification before discussing personal records.

DATA PRACTICES

Browse how we handle Legal duties

Legal handling is tied to practical account steps rather than broad promises. We use the details supplied during registration to identify the account, record payment references and protect access when activity needs…

Account details

Your phone number and submitted account details are used to connect you with the correct account and complete the phone verification step. If something is inaccurate, contact us with the correction you want made and the account detail concerned.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may be retained to match funds, investigate a disputed entry and satisfy account checks. We do not need your wallet password or banking PIN to review a reference.

Cookies

Cookies can keep a signed-in session connected to the right device and remember limited page settings. You can adjust cookie controls in your browser, although changing them may affect login continuity or parts of the policy page.

Account security

Keep your password, phone verification code and wallet credentials private. If you suspect another person accessed the account, use the login-help path and tell us what changed so we can place the request into a security check.

Record retention

We retain account and payment records for the period needed for security checks, dispute handling and applicable Legal duties. A retention question should identify the account and record type, such as QRIS activity or a phone verification event.

Change requests

You may ask us to correct account data, explain a policy point or provide details about information connected with your account. We may verify ownership first, then use the account support route to keep the request linked to the correct record.

Check duta88 Legal answers first

These Legal answers cover the points you are most likely to check before opening an account. They explain local access wording, account verification, payment records, cookies, security concerns and requests about personal data. If your situation is specific, use the support route with the relevant account or transaction reference.

Legal covers access conditions, account accuracy, phone verification, payment records, data handling, cookies, security checks and requests about your information. Access depends on local law, so you should use the service only where local law permits and read the notice before opening your account.

Access from Indonesia depends on local law. Where local law permits, you can follow the account path, complete the required phone verification and read the Legal notice before entering the lobby. If eligibility is unclear, contact support before submitting account or payment details.

Phone verification helps connect the account to the correct person and supports access checks when account details or payment records need review. Complete the step using your own number, and contact support if the code does not arrive or the number needs correction.

DANA and QRIS references can be stored to match a deposit or withdrawal with the correct account, investigate a disputed transaction and complete security checks. We do not ask for your wallet password or banking PIN. Send only the reference needed for a support request.

You can request a correction to account details such as a phone number or other submitted information. Use the account support route, identify the record that appears wrong and complete ownership checks when requested. We will keep the request connected to the correct account.

Cookies may help keep your phone session connected and preserve limited page settings while you read the Legal notice. Browser controls let you change cookie preferences, but disabling some cookies can interrupt login continuity or prevent certain account pages from working as intended.

Do not share your password, wallet PIN or phone verification code. Use the login-help path and report the changed detail, such as a phone number, payment reference or account setting. We may pause the request for an ownership and security check before discussing records.

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